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FAQ

Frequently Asked Questions

Find the most frequently asked questions about air conditioning in Jamaica. Our questions and answers help guide new comers and pros choose the ideal unit

If You’ve Got Questions. We’ve Got Answers!

HVAC is short for Heating, Ventilation and Air Conditioning. HVAC is most often used to depict the whole heating and cooling system consisting of the duct work, air filters, humidification controls, and registers.

This mostly depends on the hours of use. Air conditioning units that run 24/7 will need servicing more often than those that run for only 8 hours per day. Ideally the goal is to keep all the filters, vents, heat exchangers and pipes free of obstructions, debris, dirt, dust or anything else that shouldn’t be there.

Health-wise: The filters trap allergens and pollen and helps to prevent asthma and other respiratory disorders, so the cleaner the filers are basically the healthier the air inside will be. Budget-wise: the more efficient your unit is the lower your electric bill will be. Investment-wise: The more anything is maintained, the longer it will last, just like changing the oil in your car, change it on schedule, it will last forever, don’t change it and it breaks.

The quickest way is to locate the label on the outer surface of the equipment for the date manufactured. If the equipment is less than five years old it may have a warranty, depending on the model. Warranty terms and conditions require an approved installer and maintenance by approved service personnel. Be sure to register on our warranty page after having a unit installed.

Split units do not require air filter replacements, only regular cleaning or washing. If the filters become too dirty to clean however, you will require a replacement filter. It is important to keep the filters clean to significantly reduce allergens, pollen and your electric bill. With regular servicing, we will always recommend when it’s time to replace your filters.

No. Our units are the quietest in the industry. The quieter the unit, the more enjoyable and comfortable the environment is. If the unit becomes damaged for any reason, that may contribute to the noise coming from the unit. Ask our maintenance personnel on their next service visit to check it out.

Whatever temperature you’re comfortable at. I personally like a temperature of 26°C while my wife likes 23°C. The unit will perform efficiently without an increase in your electric bill as long as you keep your doors and windows closed.

Yes, all our units were designed to handle the salty air. They won’t rust or deteriorate even under the harshest natural conditions

Your unit should last upwards of 10 years. This will of course depend on your usage and care and frequency of maintenance.

Only certified Gree Technicians are allowed work on or service Gree units. If anyone else works on it, it will void the warranty.

Call us at 876-974-3001… We will be happy to resolve it and make it right.

Our units are installed in most hotels, commercial shops, housing developments etc. Just look around and you’ll see a Gree unit.

Bigger isn’t always better; its performance and efficiency that count. Before purchasing a replacement system you should always make sure your system is sized properly to match your needs and budget. Your Gree engineer will thoroughly assess your location and comfort requirements to determine the proper size and make the appropriate recommendation.

A few quick tips:

  • Have your system regularly maintained.
  • Keep your windows and doors closed when unit is on.
  • Don’t iron in your air conditioned room
  • Install shades, drapes, shutters, or screens on windows that are exposed to extreme sunlight to keep room temperatures at moderate levels.
  • Don’t put anything hot in front of the A/C unit

You may have tried to cover up indoor odors by spraying air fresheners or lighting candles. Unfortunately, these tactics only mask the odors, they don’t get rid of them. These remedies may actually negatively affect indoor air quality from chemicals that cause allergic reactions or eye irritation.

Bacteria, dust mites, animal dander, cat saliva and mold may also be roots of your home’s odor problem. One method to purify the air is integrating germicidal (UV) lights in your room, which helps kill odors and inhibit the growth of biological contaminants. They also purify the air, preventing the growth of contaminants.

Sometimes poor ventilation contribute to unpleasant odors. Moisture condensation on walls windows and stagnant air are signs of poor ventilation. A qualified Service technician can inspect your location to determine if this is an issue that should be addressed. The technician can also inform you how to solve your ventilation and air circulation problems.

Every home or office is different. Call us and we will send one of our air conditioning specialists to evaluate and recommend the perfect solution for you.

Every installation is different. It depends on the size of the room to cool, the number of people, the heat generated by equipment, the height of the ceiling and many more factors including installation materials. For the most accurate price, call us at 876-974-3001 or click to chat with one of our sales representatives 9AM – 6PM Mondays through Saturday

Once you speak to one of our sales specialists we will collect some basic information to better assist us to choose the best solution for you

Our sales specialist will speak with you immediately. A site visit may take up to 2 days and under normal circumstances, the installation should take place within 3 days after payment is received

Yes, you get 5 years on the compressor, 3 years on the evaporator, and 10 days on workmanship

Though very uncommon; during the warranty period: Just call us and we will send our technicians to replace the defective part covered under manufacturers’ warranty, there will be no charge for the replacement part. After the warranty period, just call us, we will come and repair the unit, we keep all parts in stock. Warranty does not cover labour charges.

Each unit comes with an industry leading 90 day money back guarantee (evaporator and compressor only)

We’re hiring, please send your resume and a short video to: [email protected]